Privacy Policy

This Privacy Policy explains how Oredwa Auto Paint W.L.L. collects, uses, discloses, and protects personal information in connection with our online platform and related services ("our site" or "this service"). By using our site, you agree to the collection and use of information as described in this policy.

Business Information

Oredwa Auto Paint W.L.L.
Unit 3B, 4th Floor, Al Liwan Suites, 27 Umm Ghowailina Street, Doha, Doha, 00027, Qatar
Email: info@oredwa.cyou

Information We Collect

We collect information you provide directly and information collected automatically when you interact with our site.

• Account and contact data: name, email address, phone number, postal address when you contact us, request services, or create an account.
• Transaction data: details of services requested or purchased and payment confirmation information (we do not store full payment card numbers).
• Usage data: pages visited, features used, session times, IP address, and device information collected via cookies and similar technologies.
• Communications: correspondence with our support team, feedback, and survey responses.

How We Use Your Information

We use personal information for purposes that include:

• Providing, operating, and improving our site and services.
• Processing transactions, billing, and communicating about orders and appointments.
• Responding to inquiries and providing customer support.
• Sending service-related notices, updates, and administrative messages.
• Analyzing usage to improve functionality and user experience.
• Complying with legal obligations and enforcing our terms.

Legal Bases for Processing

Where applicable (for example under EU data protection laws), we rely on legal bases such as consent, performance of a contract, legitimate interests (for analytics and fraud prevention), and compliance with legal obligations to process personal data.

Cookies and Related Technologies

We and our partners use cookies, web beacons, and similar technologies to collect information about your interactions with our site. Cookies help us provide core functionality, remember preferences, analyze site performance, and deliver basic analytics.

• Essential cookies: required for the site to function and cannot be switched off.
• Performance and analytics cookies: help us understand how visitors use the site and improve it.
• Functional cookies: remember preferences and settings.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect site functionality.

Third-Party Services and Disclosures

We may share personal data with trusted third parties who perform services on our behalf, including hosting providers, payment processors, analytics providers, and professional advisors. These parties are contractually bound to protect personal data and may process it only for the purposes we specify.

We may also disclose information to comply with laws, respond to lawful requests, protect rights and safety, or in connection with a corporate transaction such as a merger, acquisition, or sale of assets.

Data Retention

We retain personal information for as long as necessary to provide our services, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods are determined by the nature of the information and legal requirements.

Your Rights

Where applicable under local law (including GDPR), you may have rights regarding your personal data, such as the right to access, correct, delete, restrict or object to processing, and request portability of data. To exercise these rights, contact us using the information below. We may need to verify your identity before responding to requests.

Security

We implement administrative, technical, and physical measures designed to protect personal information from unauthorized access, disclosure, alteration, and destruction. While we strive to protect your data, no security measures are absolute; please take care when transmitting information online.

Children

Our site is not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us and we will take steps to delete it when required by law.

International Transfers

Personal data may be processed in countries other than your country of residence. When we transfer personal data internationally, we take steps to ensure appropriate safeguards are in place to protect your information consistent with this policy and applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our site and indicate the date of the last revision. Continued use of our site after changes are posted constitutes acceptance of the updated policy.

Contact Us

For questions about this Privacy Policy or to exercise your data rights, please contact: